Most of Subcontext is set up in the dashboard. A few things also need work outside it: records at your DNS provider, a rule in your email system, a CDN in front of your website, a Facebook login for WhatsApp. This section is for whoever looks after those at your firm, usually IT or a developer.
What you can set up#
| You want | You'll need | Page |
|---|---|---|
| Emails to come from your own domain | Six DNS records | Send email from your own domain |
| Customers to email an agent at your own address | A forwarding rule in your email system | Receive email into an agent |
| A Subcontext site at your own address, such as quote.example.com | A CDN (or reverse proxy) with a certificate, and a DNS record | Your website on your own domain |
| Short links in texts to use your own domain | The same as a website domain, for a short hostname | Short links on your own domain |
| An agent that answers texts and calls | A number from Subcontext, and sometimes your business details for the regulator | Phone numbers for SMS and voice |
| An agent on WhatsApp | The Facebook login that manages your business | |
| Subcontext to work behind your content security policy or firewall | A list of hosts to allow | Content security policy and firewalls |
Who does what#
Each of these starts in the Subcontext dashboard, and only an owner or manager of your organisation can start them. The dashboard then shows the exact values for your firm (record names, addresses, hostnames). This section explains what those values mean and what to do with them, so the person with access to your DNS, email or CDN can do their part without a Subcontext login.
Sending from your own domain, WhatsApp and voice are plan features. They only appear in the dashboard when your plan includes them.
Need help?#
Email hello@subcontext.com. Say which domain or number you're setting up, and copy any message the dashboard shows.
In this section
- Send email from your own domain The DNS records that let your agents' emails come from your domain, how verification works, and the common DNS mistakes.
- Receive email into an agent The agent's own email addresses, forwarding your mailbox to one of them, and what Subcontext keeps from each email.
- Your website on your own domain Serve a Subcontext site at your own address, such as quote.example.com, through your own CDN, with your own certificate.
- Short links on your own domain Make the shortened links in your texts and emails use your own short hostname, such as go.example.com.
- Phone numbers for SMS and voice Getting numbers for your agents, the business details the regulator needs, what people see when you text or call, and how opt-outs work.
- WhatsApp Connect your WhatsApp Business account with Facebook, get your templates approved, and understand the 24-hour window and what messages cost.
- Content security policy and firewalls Every host to allow in your website's content security policy, your office network and your mail filter, and how to recognise Subcontext calling your systems.