To let an assistant use these tools, grant Organisation on the consent screen, or just
Support tickets under its Fine-tune. The scope is support.
Read tools work with Read only or Read & write access; write tools only with
Read & write.
Your assistant doesn't see these tools straight away. It finds them with search_tools or
describe_tools, and runs one with use_tool, passing its name and
arguments. Most assistants do this for you: just ask for what you want.
What your assistant is told about this group
Tickets for Subcontext's own support team: file one (written from the conversation, with the page and an account check attached), list them and read the replies.
The descriptions below are the ones your assistant reads, so they're written for it. When a connection covers more than one
organisation, the assistant passes org (the organisation's slug, from list_orgs) to say which one.
create_support_ticket
Write File a support ticket with Subcontext
File a support ticket with Subcontext's own support team, for problems you can't fix with the tools (a bug, something only Subcontext can change, an account question). Write it yourself from the conversation: never ask the person to fill in a form. Include what they were trying to do, what went wrong, what you checked (diagnose_account, logs) and what you tried. The page, this conversation and an account check are attached automatically.
Arguments
| Field | Type | Description |
|---|---|---|
| title required | string | One line, e.g. "WhatsApp replies not arriving for Sales Bot" |
| summary required | string | What they need, what happened, what you checked and tried |
| category | string |
One of: "channels", "billing", "integrations", "crm", "insurance", "agents", "account", "bug", "question", "other"
|
| severity | string |
urgent: customers can't be served at all; high: an important part is broken
One of: "low", "normal", "high", "urgent"
|
| org | string | Organisation slug: required when this authorization covers more than one organisation (see list_orgs) |
list_support_tickets
Read List support tickets
Support tickets filed with Subcontext's team: yours, or everyone's in the organisation for owners and managers, newest activity first, with status and when a reply is expected.
Arguments
| Field | Type | Description |
|---|---|---|
| open_only | boolean | |
| org | string | Organisation slug: required when this authorization covers more than one organisation (see list_orgs) |
get_support_ticket
Read Read a support ticket
One support ticket with its conversation with Subcontext's team, by id or reference (SUP-1042).
Arguments
| Field | Type | Description |
|---|---|---|
| id required | string | |
| org | string | Organisation slug: required when this authorization covers more than one organisation (see list_orgs) |